On this page, we have collected the most common questions we get from our customers. If you can't find your question or answer below, you are welcome to contact our customer service team via chat or at help.euroflorist.no/hc/en-gb. We are happy to help!
Delivery normally takes place between 09:00 and 16:00 to companies and 16:00 – 21:00 to private addresses. On Saturday, flowers are delivered between 10:00 and 15:00.
The time of delivery may vary as the stores have their own delivery agreements.
We are in the process of introducing delivery confirmation by SMS you will receive a notification when the flowers have arrived at the recipient's address. If you have not received an SMS and have not heard anything from the recipient either, our customer service team is always happy to help you by providing you with a delivery confirmation. Contact customer services via chat or visit help.euroflorist.no/hc/en-gb.
We guarantee same-day delivery to private addresses if the order is placed before 12.00 Monday to Friday and before 10.00 Saturday. For delivery to companies, we guarantee delivery on the same day when you order before 10:00 on weekdays. We cannot guarantee delivery on Sundays and public holidays. (If a guarantee is given on selected holidays, a list will be found on the website with the respective times and places to which the guarantee applies).
We cannot guarantee delivery on Sundays and public holidays unless otherwise stated on the website. Orders for delivery on days that are not covered by the delivery guarantee will be delivered the day before or the next business day.
When you write the recipient's information and the card text, you can also fill in the "Special instructions" field. Here you can write if you have any wishes in relation to the bouquet. You can also write if the recipient is allergic, so our florist chooses flowers without a strong scent.
Contact customer services as soon as possible via chat or visit help.euroflorist.no/hc/en-gb, and we will try to correct the error.
Send oss en e-post om at du ønsker å kansellere bestillingen din og hvilken betalings-ID som gjelder. Vi må ha denne e-posten senest kl 14.00 dagen før leveringsdagen. Etter dette kan vi ikke kansellere bestillingen. Er bestillingen over kr 1500,- skal vi ha beskjed om avbestilling senest to virkedager før levering. Utenom åpningstidene kan du kontakte oss ved å besøke https://help.euroflorist.no/hc/no.
If the quality or execution does not live up to expectations, please contact the delivering florist (contact details are on the wrapping paper on the bouquet) or Euroflorist's customer service via chat or visit help.euroflorist.no. As flowers are a fresh product, it is necessary that you contact us as soon as possible after delivery so that we have the opportunity to assess the product and possibly exchange the flowers.
Go to our page for international orders and choose which country you want to ship to.
Send abroad.
Gift cards are available in our member shops. They can be used as payment in our stores, but not on our webshop. NOTE: Our newly launched wooden gift cards with scratch pads can be used on our webshop. Find a Euroflorist shop in your local area on our website under 'Find florist' or contact our customer service team via chat or visit help.euroflorist.no.